Making a Difference in Patients' Lives. UBC Solutions. Two years ago, I spoke with an elderly gentle- man who called to
Making a Difference in Patients’ Lives
Overview
UBC Solutions
or 25 years, HealthBridge Pharma and Biotech led the market in Patient Assistance Program (PAP) experience and quality of care. Today, UBC proudly carries on that tradition, providing expertise in PAP solutions and delivering a team of Patient Care Advocates who provide compassion and high-touch patient care.
Two years ago, I spoke with an elderly gentleman who called to inquire about a PAP. I began the call as I would any other: I gathered his information, confirmed his eligibility, and explained how the program worked. The gentleman hesitated — he felt that he shouldn’t be entitled to assistance when others were struggling more than he was.
Patient Care Advocate Jesica in our St. Louis, Missouri, facility answered a call from an elderly patient who had quit taking his medication due to its cost. Read on to learn how Jesica helped the patient stay adherent to his therapy by enrolling him in a patient assistance program.
He then began to share very personal information with me. He explained that he was a Vietnam veteran. He told me about his family — his son passed
away several years before in an accident and his wife had recently passed. He was left with just his dog, Peaches. He lived on a small income and his house had been damaged by a fire, but he could not afford to make repairs. To save money, he did away with all of the items he felt were unnecessary, which, unfortunately, included some of his medications. Still, he repeatedly said, “I’m lucky to have what I have.” After he opened up to me, I encouraged him to accept the prescription assistance that he was eligible for.
I personally walked him through the application forms. I advised him that once UBC received his
told me that he didn’t want to “inconvenience” me and said he would get the prescription from his doctor — but
We received his application one week later, and I called his doctor to explain the situation. The physician sent the
When I called to tell the patient he was enrolled, he began sobbing. He said he never expected to get this particular medication because he could not afford it, and he had started to accept that his health
He told me to never forget the difference that I made in his life.
would decline without it.
– Jesica,
Patient Care Advocate
application, I would call his doctor if we hadn’t received the prescription. He
not for four months, since that was the earliest appointment he could get.
prescription directly to our program, and we enrolled the gentleman within three days of application receipt.
