I. Instructor Information II. Catalog Description III. Course Resources ...

Pulaski Technical College Course Syllabus CIS 1254 01 IT Essentials I Fall 2013

I.

Instructor Information Name Telephone Web Site E-mail Office Location Office Hours

II.

Bryan Graves 812-2329 Cisco.netacad.net [email protected] Room 306, Information Technology Center By appointment

Catalog Description 4 Credit Hours (3 lecture hours; 2 lab hours) An introduction to basic computing concepts and skills. Topics include the development of computing and the Internet, the desktop environment, basic features of Windows, a survey of software applications, basic computing mathematics, and an overview of personal computer hardware. This course is jointly sponsored by Cisco Systems and Hewlett Packard. The curriculum helps students prepare for entry-level information and communication technology (ICT) career opportunities and the CompTIA A+ certification, which helps students, differentiate themselves in the marketplace to advance their careers. Prerequisites: CIS-1223

III. Course Resources Optional: Textbook: Cisco Network Academy Program – On-Line. Lab Manual: IT Essentials PC Hardware and Software Labs and Study Guide, Forth Edition ISBN-10: 1-58713-262-1| ISBN-13: 978-1-58713-262-9 Web Curriculum Access Link: http://cisco.netacad.com

IV.

Course Objectives

The students’ acquired competencies include the following: •

Build, configure, upgrade, and maintain a personal computer system.

• • • • •

Diagnose and resolve problems of a personal computer system. Install and configure various computer peripheral devices. Install, configure, upgrade, and maintain Microsoft Windows operating systems. Diagnose and resolve problems using Microsoft Windows system tools. Use relevant workplace safety and environmental standards during computer maintenance.

V. Attendance Policy: Regular and prompt attendance is expected of all students enrolled at Pulaski Technical College and is necessary to maintain acceptable grades. In the event of absence because of illness or emergency, students are responsible for making up any work missed due to the absence. Remember there is no makeup for missed labs or quizzes. You must be physically in the classroom when the class begins to be counted as present. There are no excused absences for this class. A student may be administratively dropped from this course if that student is absent twice the number of weekly class meetings (i.e., class meets three times a week, student is absent six times). Being tardy to a class will result in a loss of points for labs and/or quizzes. The instructor will take role at the beginning of each class period/lab by the use of a student sign-in sheet. It is the responsibility of the student to obtain any class assignments missed. For lab assignments, it will not be possible for the student to make up due to time constraints. Agencies granting financial assistance may be notified of the violation of the attendance policy by students receiving financial aid.

VI. Classroom Policies The Pulaski Technical College Student Handbook rules and regulations will be enforced in this class at all times. PERSONAL COMMUNICATIONS DEVICES: Please turn all cell telephones, pagers and/or other personal communications devices off before entering this class. LAB POLICIES: The instructor and students will adhere to posted lab policies for this classroom. Students finding they are unable to abide by these policies will be asked to leave class permanently. All students are required to maintain a professional demeanor at all times. There will be no eating or drinking at the lab stations. Horseplay will not be tolerated! Lab Assignments: All students are expected to fully participate in lab activities. Reading Assignments: Due to the nature of this material, each student must have read the Chapters to be covered prior to the class period. We will be covering only the major points of discussion in each class period. This is a lab based course. Class time will go to lab 2

projects first and lecture last. This increases the importance of study outside of class. This class will take a substantial time commitment.

VII. Grading There will be a on-line exam on each Chapter and a final exam in this course. These exams will only be taken once. The on-line tests must be taken in class. There will be no makeup for missed quizzes or lab assignments. There will be a makeup on-line test day during week 15. You can only makeup one missed test!

P oint Distribution : Chapter Tests

9 @ 100

900

Worksheets

10@ 20

200

Labs

16 @ 20

320

Final

1 @ 400

400 1820

Total

The Final will be comprehensive and will be taken from all previous tests, quizzes and lab assignments during the semester. All students must take the final. Letter grades will be based on the following scale: 90 to 100 %

A

80 to 89 %

B

70 to 79%

C

60 to 69%

D

0 to 59%

F

VIII. Academic Integrity: It is expected that all students who attend Pulaski Technical College conduct themselves in a manner appropriate for the college experience. Academic integrity is a vital component of collegiate behavior. The student handbook states: “The gaining of knowledge and the practice of honesty go hand-in-hand.” The handbook also states, “The responsibility and authority of initiating discipline arising from violations of the rules against dishonesty during the process of the course are vested in the instructor of that course.”

The complete Academic Integrity Policy can be found in the PTC Student Handbook. 3

IX. ACCOMMODATION POLICY: Services for Students with Disabilities: Pulaski Technical College is committed to fulfilling all federal requirements as stated in the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Accommodations are available to students who have documented disabilities. Students who request accommodations must register with the Coordinator of Disability Services in Counseling Services (501-812-2220 or www.pulaskitech.edu) prior to the semester of planned enrollment, and must provide recent documentation of medical, educational, and/or psychological records. Students who need accommodations should inform the instructor at the beginning of the course. Accommodations will only be provided if the instructor receives a letter of approved accommodations from the Coordinator of Disability Services. Failure to provide sufficient notification may result in a delay of services.

X. Course Evaluations: Students may be asked to evaluate their instructor and course near the end of the semester. These student evaluations are very important to the improvement in the quality of instruction and course materials. All results are anonymous and shared with the faculty only after the semester is over and grades have been posted.

XI. Information Literacy: Pulaski Technical College is committed to the Information Literacy Competency Standards for Higher Education as established by the Association of College and Research Libraries and endorsed by the National Forum on Information Literacy. Therefore, all courses will incorporate an information literacy component so that, by graduation, all students will be able to recognize the need for information, then locate, evaluate, synthesize, and communicate information in an ethical manner. Information literacy encompasses critical thinking, research, media, technology, health, business, and visual literacy skills to produce lifelong learners who can make informed decisions in the workplace and in their personal lives.

XII. NEW STUDENT PHILOSOPHY STATEMENT Pulaski Technical College is committed to the academic, personal, and professional development of its students. The quality of the new student experience is critical to the achievement of the college’s mission and lays the foundation upon which future educational successes will be built. This commitment obligates the PTC community to cooperatively and intentionally structure programs, activities, and services to promote the success of new students.

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XIII. Course Outline

Chapter One Chapter Two Chapter Three Chapter Four Chapter Five Chapter Six

Introduction to the Personal Computers Safe Lab Procedures and Tool Use Assembling a Computer Overview of Preventative Maintenance Operating Systems Networks

All w orksheets are hom ew ork.

Disclaimer: This schedule is a guide for the semester. The instructor reserves the right to amend the schedule as necessary.

Worksheet Assignments Note: These links are not interactive. The Worksheets are in a word file as well as being located on The Cisco.Netacad.com sites Chapter 1: Introduction to the Personal Computer 1.1.2 Worksheet: Jobs Opportunities 1.4.7 Worksheet: Research Computer Components Chapter 2: Safe Lab Procedures and Tool Use 2.2.2 Worksheet: Diagnostic Software Chapter 5: Fundamental Operating Systems 5.4.9 Worksheet: Answer NTFS and FAT32 Questions Chapter 6: Fundamental Laptops and Portable Devices 6.3.4 Worksheet: Answer Laptop Expansion Questions 6.4.1 Worksheet: Match ACPI Standards Chapter 8: Fundamental Networks 8.3.2 Worksheet: Identify IP Address Classes 8.9.1 Worksheet: Internet Search for NIC Drivers 8.10.3 Worksheet: Answer Broadband Questions 8.12.2 Worksheet: Diagnose a Network Problem Chapter 9: Fundamental Security 9.1 Worksheet: Security Attacks 9.2.1 Worksheet: Third-Party Anti-Virus Software 9.4.2 Worksheet: Operating System Updates 9.5.2 Worksheet: Gather Information from the Customer Chapter 10: Communication Skills 10.1 Worksheet: Technician Resources

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Labs Chapter 1: Introduction to the Personal Computer Chapter 2: Safe Lab Procedures and Tool Use 2.3.4 Lab: Computer Disassembly Chapter 3: Computer Assembly - Step by Step 3.2 Lab: Install the Power Supply 3.3.3 Lab: Install the Motherboard 3.5.2 Lab: Install the Drives 3.6.3 Lab: Install Adapter Cards 3.7.2 Lab: Install Internal Cables 3.8.2 Lab: Complete the Computer Assembly 3.9.2 Lab: Boot the Computer Chapter 5: Fundamental Operating Systems 5.4.2 Lab: Install Windows XP 5.4.5 Lab: Create Accounts and Check For Updates 5.5.1 Lab: Run Commands 5.5.4 Lab: Install Third-Party Software 5.6.2 Lab: Restore Points 5.6.3 Lab: Windows Registry Backup and Recovery Chapter 7: Fundamental Printers and Scanners 7.4.2 Lab: Install All-in-One Device and Software Chapter 8: Fundamental Networks Build Switched Network (Optional) Chapter 9: Fundamental Security 9.3.4 Pkt Tracer Connecting Wireless PCs to a Linksys WRT300N Chapter 10: Communication Skills

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Course Agreement Form

Please read, complete, and return to instructor:

I, ______________________________________, have read the course syllabus and [Print Your Name] understand and am willing to follow the following requirements and policies: Resource requirements Grading system Attendance policy Accommodation policy Classroom policies Lab policies

Student signature Telephone Number Email Address Date

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