Certified Itil V3. IT PROJECT MANAGER. Skills. Functional. Quality Approach (
ISO 9001). Technical. Personal Qualities. ITIL Environment. Project Management
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Name : Delphine GEOFFROY Certified Itil V3
Address : 26 rue Montcalm F - 16 000 ANGOULEME Phone number : +33 (0)6 20 62 33 24 E-mail :
[email protected] Date of birth : 23th January, 1975 Marital status : single Nationality : French
IT PROJECT MANAGER Skills Functional
Technical
Personal Qualities
Quality Approach (ISO 9001) ITIL Environment Project Management Methodology Fonctional and Technical Architecture of Information System Budgetery Management (public tenders) Relationships with Partners and Providers Change Management Risk Control Training (design and animation)
Project Methodology (AMS, Merise, Agile, Lean, Risk Control) Database (SQL, Oracle) Server Virtualization (VMWare) Computer Infrastructure (Conception, Administration) Collaborative tools Computer System (Windows Server 2003-2008, Linux) Mobil Telephony Security (Citrix)
Sense of customer service Communication Listenning capacity Team spirit Adaptability Strictness Dynamism
Relevant Work Experience Network Administrator - SSII (REXAN) - Mission for GIE Systalians at Réunica - 2008 – 2012
Project Management : upgrade of computer equipment computing moving, migration. Observance of agreement conventions, application of security policy Writing technical documentatition, reporting IT Asset management (Database Administrator – 15000 IT assets) Local Support Sud Ouest (Angoulême – Bordeaux – Toulouse – Rodez) 250 computers. Helpdesk and technical assistance Computer Infrastructure : LAN migration, CISCO switchs renewal
Network Administrator - Chamber of Agriculture - 2003 – 2008
Quality Approach: pilote process IT infrastructure (Iso 9001) Procurement manager (public tenders, quotation, budget assessment) Training. IT Asset management (150 computers) Mobil Telephony managmement Helpdesk and technical assistance Database Administrator.
Network Administrator - AFAC - Angoulême - 2003 - 2005 Network Administrator - Jules Michelet College – Angoulême - 1998 - 2003
Education Details 2012 2008 2000 1999 1996 1994
« Engineering Communication Technologies » - Master Degree level (BAC+5) - Aquitcom (Libourne)
ITIL V3 Foundation Certification «Computer Maintenance and IT support » Training (AFPI Poitou) Microsoft NT4 Server and Station Training - CDDP Poitiers (ENI). B.A. equivalent (BTS Action Commerciale) - Lycée Marguerite de Valois (Angoulême). Leaving Certificate equivalent (Baccalaureat G3)- Lycée Marguerite de Valois (Angoulême).
Languages French: mother tongue English: conversant, able to understand written and spoken
