Airports Council International

AIRPORTS COUNCIL INT World Report APRIL 2014 INSIDE THIS ISSUE • Message from Angela Gittens, Director General, ACI World • ACI Sound Bites • Highlights from ACI’s 2014 Airport Economics & Finance Conference in London • ACI Announces Director General’s 2014 Airport Service Quality Roll of Excellence Inductees • Solid Start to the Year for Passenger Traffic as Air Freight Continues Resurgence • Preview Edition of the 2013 ACI Economics Report Now Available • 201st Session of the International Civil Aviation Organization Council • ACI Continues its Growth in Montréal, the Civil Aviation World Capital • IATA Releases 10th Edition of its Airport Development Reference Manual • The Efficient Use of Technology to Improve Airport Financial Returns • ACI Airport Excellence In Safety Programme – Review of Abu Dhabi International Airport • 31st ACI World Safety and Technical Standing Committee Meeting • Airside Safety and Operations Training held in Abu Dhabi, UAE • Malaysia Airports Hosts Three ACI Environmental Events • Global Training: 2014 Featured Courses • 2014 Global Training Course Calendar (March to September) • 2014 Airport Events Calendar • ACI Welcomes New World Business Partners • Regional World Business Partner Contacts

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ACI World Report – April 2014

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Message from Angela Gittens Director General, ACI World Dear Colleagues,

to the ACI Asia-Pacific/World Annual General

Assembly (WAGA) Conference & Exhibition,

There are numerous challenges to running an

taking place 26–28 May in Seoul, Korea,

airport, but the question of what passengers

where they will be honoured at a special

value most should remain high in the minds

induction ceremony. In fact, our Roll of

of airport operators. ACI’s Airport Service

Excellence inductees will feel right at home

Quality (ASQ) Survey—the results of which

at WAGA, the overarching theme of which is

were announced in last month’s World

“Serving the customer and the community.”

Report—provides airports with data to answer this question and, just as importantly, tools

We’ll hear from air transport chief executives,

to benchmark their progress against other

industry leaders and industry professionals

airports on the road to customer service

from around the world speak on topics such

excellence.

as customer service, airport charges and economic regulation, remaining resilient in

ACI has this month announced six inductees

the face of challenges, facilitating growth

into the 2014 Director General’s Roll of

and maximizing revenues from air cargo.

Excellence. They are now part of a group

The first session of the event concentrates

of just 21 airports that have proven their

on the art of leadership, and we will have

commitment to customer service by ranking

four experts on the topic weighing in with

in the top five by size or region on the ASQ

their insights: James Cherry, President and

Survey on at least five different occasions

Chief Executive Officer at Aéroports de

since 2006.

Montréal; Shashank Nigam, Chief Executive Officer of SimpliFlying; Tan Sri Bashir Ahmad

I’d like to congratulate Cairo International

Abdul Majid, President of ACI Asia-Pacific

Airport; Sangster International Airport; Dubai

and Managing Director of Malaysia Airports

International Airport; Keflavik International

Holdings Berhad; and George Uriesi, former

Airport; Hyderabad Rajiv Gandhi International

Managing Director of the Federal Airports

Airport; and Taiwan Taoyuan International

Authority of Nigeria.

Airport for their sustained pledge to improve the travel experience for passengers and for

Just ahead of the conference, on Monday,

helping to grow the ASQ Survey’s reputation

26 May, we’ve organized the ACI World

as a world-class benchmarking programme.

Human Resources Forum and the ACI Safety

I’m looking forward to welcoming

Symposium, both of which effectively add dimension to the event and allow for deep exploration of two key topics in the

representatives from each of these airports

CONTINUED ON THE NEXT PAGE

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CONTINUED FROM THE PREVIOUS PAGE

industry. As well, we will have workshops in the Exhibition Hall which will allow delegates to take advantage of ACI World Business Partners’ presentations on special innovations and business solutions. ACI World is pleased to partner with ACI Asia-Pacific to bring the world’s airport leaders to Seoul, and I am equally pleased that Incheon Airport—fittingly our very first inductee into the ASQ Director General’s Roll of Excellence in 2011—will be our host.

ACI, through benchmarking initiatives like the ASQ Survey and industry events such as Asia-Pacific/World Annual General Assembly, is proud to play a role in the development of airports worldwide.

Angela Gittens

Striving for excellence in every aspect of the business is an ongoing process, and

For more information on ACI Asia-Pacific/World Annual General Assembly, please visit: www.aci-waga2014.com


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ACI SOUND BITES “North America’s airports commend President Obama, Prime Minister Harper and President Peña Nieto for this landmark agreement. A North American trusted traveler program is an important next step in strengthening the commitment to free trade and cultural exchange among the US, Canada and Mexico, and streamlining entry for participating passengers will help position air travel as a competitive, attractive option for tourists in all three countries.” Kevin M. Burke, President and CEO, ACI North America (on the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveler program) “The consultation process among airport operators, airlines and authorities is fully endorsed by ACI-LAC. It is a complex challenge to find total agreement among the different stakeholders, but the goal shall be oriented to gain consensus given the financial, operational, contractual and political variables involved in these types of discussions. Bringing all parties to the table is already a gain.” Javier Martinez, Director General, ACI Latin America-Caribbean (during the Airlines and Lima Airport Partner Consultative meeting, 13 March, Lima) “No matter how small African Airports may be, they remain at the core of the development of their countries and communities. Their maintenance, upgrading, growth and compliance with international standards is hence the best resort.” Ali Tounsi, Secretary General, ACI Africa (on the role that African airports play in their respective communities and the need to think globally as well as locally) “The ACI Asia-Pacific Young Executive Award is about honouring and recognizing young executives in our region who contribute innovative solutions to our aviation industry challenges. Congratulations to Mr. Ishida, our winner this year, for his great ideas on how airports can enhance energy efficiency and management. “All other entrants should be proud of their hard work. My heartfelt gratitude also goes to our judges, who took time out from their busy schedules and provided valuable insight and input to the program. Without their support the Young Executive Award would not be made possible.” Patti Chau, Regional Director ACI Asia-Pacific (on the Young Executive Award and the importance of celebrating innovation in the air transport industry) “Today, price-cap and other traditional forms of regulation are polarising the airport-airline relationship over the single issue of airport charges. We need to break the constant cycle of accusation and counter-accusation. That means we need get to a point where we can just do what other industries are doing: negotiate long-term contracts with airlines that best suit each other’s interests. This is what trigger regulation is about, as it is essentially based on the threat to regulate—and leaves airports and airlines free to focus on their commercial dealings rather than on lobbying their regulator. This could potentially open the way for expanded cooperation on many issues, including service quality or incremental commercial revenue generation.” Olivier Jankovec, Director General, ACI Europe (at ACI’s 6th Annual Economics & Finance Conference, 12–14 March, London)

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Highlights from ACI’s 2014 Airport Economics & Finance Conference in London Close to 300 delegates from 51 countries, a new record for the event, attended ACI’s 6th annual Airport Economics & Finance Conference in London from 12–14 March. ACI Director General Angela Gittens used the occasion to preview the latest ACI Economics Report. “This is the most comprehensive gathering of data on the business of airports there is, and each year we have been able to add more airports and perform more insightful analyses,” she said. “This year we include data on 683 airports, representing 70% of the world’s passenger traffic.”

Gittens highlighted the growth of emerging markets during her speech and noted that while the airport industry as a whole is generally profitable, 67% of airports globally operate at a net loss with 80% of airports that service fewer than one million passengers per year posting net losses of 6% on average. “Industry profitability is primarily generated from the 20% of airports that carry the bulk of passenger traffic,” she said. She noted that despite the industry’s vulnerability to the worldwide business cycle, aviation remained a key global

(from left) Olivier Jankovec, Director General, ACI EUROPE; Narjess Abdennebi, Chief Economist, ICAO; Declan Collier, Chief Executive Officer, London City Airport; Angela Gittens, Director General, ACI World; Tony Tyler, Director General & Chief Executive Officer, IATA; Patti Chau, Regional Director, ACI Asia-Pacific; and Jeff Poole, Director General, CANSO CONTINUED ON THE NEXT PAGE


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Highlights from ACI’s 2014 Airport Economics & Finance Conference in London economic generator, job provider and connector of tourism and trade. In his opening address, ACI EUROPE’s Director General Olivier Jankovec revealed that Europe remained a “two-speed market” last year, with traffic growth in non-EU countries—spearheaded by Turkey and Russia—averaging 9.6% compared to 1% in EU nations. Patti Chau, ACI Asia-Pacific’s Regional Director, chose to focus her speech on rapidly rising traffic demand, nothing that 30% of the region’s gateways recording double-digit passenger growth in 2013.

Session One on the opening morning of the conference focused on the State of the Industry, and its current position economically and financially. Session Two, Economic Regulation, delved into how airports are regulated and the role that civil aviation authorities are playing in the development and competitiveness of airports. A Meet the New Owners session saw speakers from a handful of airport operators discuss their business strategies and explain the factors that drive them to invest, such as a country’s politics, growth, ease of development, opportunity and costs.

Day 2 opened with Fredrick Piccolo, President and CEO, Sarasota Manatee Airport Authority, and Chair, ACI World, moderating a session on Airport Performance Management. CONTINUED ON THE NEXT PAGE

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Highlights from ACI’s 2014 Airport Economics & Finance Conference in London The last session of the first day, New Financing Models for Airport Ownership and Development, saw speakers from the European Investment Bank, Denver International Airport, Heathrow, PricewaterhouseCoopers and Fitch Ratings discuss how airports are financed and potential routes they can take to pay for new projects and developments. The impressive Central London headquarters of the Institute of Directors was the venue for the Gala Dinner. Day 2 opened with Fredrick Piccolo, President and CEO, Sarasota Manatee

Airport Authority, and Chair, ACI World, moderating a session on Airport Performance Management and ended with a thought-provoking debate about Commercial and Revenue Generation. In between, a session on Crisis and Social Instability Management proved to be one of the most popular at the conference, with Dr. Yiannis Paraschis (Athens); Normand Boivin (Heathrow) and Jost Lammers (Budapest) talking about challenging operating environments and leadership expert, Terri Morrissey, reflecting on the psychology of crisis management.

Dr. Charles Schlumberger, Lead Air Transport Specialist at The World Bank, giving his keynote speech. CONTINUED ON THE NEXT PAGE


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Highlights from ACI’s 2014 Airport Economics & Finance Conference in London

(from left) Dennis Chant, Managing Director, Queensland Airports Ltd; Chris Poinsatte, Chief Financial Officer & Executive Vice President of Airline Business & Technology, Dallas/Fort Worth International Airport; Arina Freitag-Terpsma, Senior Vice President, Commercial Affairs – Aviation, Fraport; Mike Toms, Director, Birmingham International Airport and Oxera Consulting; Patrizia Muffato, Director of Administration, Finance & ICT, Bologna Airport; and Thomas Niehaus, Associate Partner, Lufthansa Consulting at the Airport Performance Management session.

(from left) Dr. Yiannis Paraschis, Chief Executive Officer, Athens International Airport; Rodolfo Echeverria, Chief Financial Officer, Amman Airport & Chairman, ACI World Economics Committee; Normand Boivin, Chief Operating Officer, Heathrow Airport; Jost Lammers, Chief Executive Officer, Budapest Airport; and Terri Morrissey, Director, This Is...* took part in the Crisis and Social Instability Management session. CONTINUED ON THE NEXT PAGE

10 ACI World Report – April 2014 CONTINUED FROM THE PREVIOUS PAGE

Highlights from ACI’s 2014 Airport Economics & Finance Conference in London

(foreground) Angela Gittens, Director General, ACI World (left), and Dr. Charles Schlumberger, Lead Air Transport Specialist at The World Bank; (background) Patti Chau, Regional Director, ACI Asia-Pacific (left) and Olivier Jankovec, Director General, ACI EUROPE

The impressive Central London headquarters of the Institute of Directors was the venue for the Gala Dinner.

The coffee breaks gave attendees a chance to network and discuss the ideas presented during the conference.

ACI’s 6th annual Airport Economics & Finance Conference proved to be a great networking opportunity for delegates.


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12 ACI World Report – April 2014

ACI Announces Director General’s 2014 Airport Service Quality Roll of Excellence Inductees Six Airports Take Top Honours for High Service Standards Airports Council International (ACI) is pleased to announce this year’s inductees into ACI’s Director General’s Roll of Excellence. The honour recognizes those airports which, in the opinion of the passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys, have consistently held service excellence as a top priority. To qualify for inclusion in the Director General’s Roll of Excellence, an airport must have been ranked on the ASQ Survey in the top five airports by size or region for five of the last six years (2008-2013). Since 2011, 21 airports have been inducted into the Roll of Excellence. This year sees the following six airports join the élite group: • Cairo International Airport • Sangster International Airport • Dubai International Airport • Keflavik International Airport • Hyderabad Rajiv Gandhi International Airport • Taiwan Taoyuan International Airport “A focus on exceeding passenger expectations is crucial if airports are to remain competitive. These six inductees to the Airport Service Quality Roll of Excellence not only understand that passengers place

a high value on customer service, but have also taken steps to ensure they are going above and beyond in this regard. I would like to congratulate these airports for their commitment to serving passengers; they are a testament to the effectiveness of the ASQ Survey, which provides the information airports need to improve the passenger experience,” said Angela Gittens, Director General, ACI World. ACI’s ASQ Survey, which has won industry recognition as a world class benchmarking programme, has grown steadily since its inception in 2006. Currently more than 285 airports participate in the ASQ Survey. For a complete list of Roll of Excellence inductees from previous years, please visit: www.aci.aero/Airport-Service-Quality/ ASQ-Awards/ACI-Director-Generals-Rollof-Excellence


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ACI Economics

Solid Start to the Year for Passenger Traffic as Air Freight Continues Resurgence According to ACI’s latest statistics, global passenger traffic started the year strong with year-over-year growth of over 6.4% for the month of January. This comes after a rise of 4% in passenger traffic for 2013 as a whole. Most of the buoyant activity in passenger traffic stems from double-digit growth rates of over 10% in AsiaPacific and the Middle East. International travel continues to post robust growth with an increase of 7.8%, whereas domestic traffic increased by 5.1% for the month of January. Air freight volumes maintain momentum for the fourth month in a row. Overall volumes increased by 2.8% in January. Most of the rise in air freight activity originates from improvements in the international freight markets as a result of growing business confidence and improvements in international trade. Thus, the recent rise in air freight volumes signals a potential revival. The major international freight hubs of Hong Kong (HKG), Dubai (DXB) and Incheon (ICN) all posted gains of 5.3%, 4.5% and 8% respectively in international freight traffic.

“While there is an improvement in global economic conditions on several fronts, there is still a sense that we have not completely weathered the storm. Although we see relatively strong growth in international freight markets, domestic markets in North America and AsiaPacific continue to decline. With talk of a Chinese slowdown, this may translate into bad news for the air freight market, particularly at major freight hubs in the region. We should therefore treat the recent resurgence in air freight with cautious optimism,” said ACI World’s Economics Director Rafael Echevarne. “On the other hand, it seems to be business as usual for passenger traffic irrespective of the economic woes. In particular, international travel continues to burgeon in many markets. Several major airports located in Brazil, Russia, India and China experienced double-digit growth rates in January. South East Asian airports also posted strong gains on the month,” Echevarne added. Click here for statistics of regional markets and passenger growth trends (pdf) »

SUMMARY WORLDWIDE TRAFFIC RESULTS, JANUARY 2014 (% CHANGE) January 2014 over January 2013

Year to Date 2014

12-Month Rolling Year

PaxFlash International Passenger

7.8

7.8

5.6

Domestic Passenger

5.1

5.1

3.0

Total Passenger

6.4

6.4

4.2

FreightFlash International Freight

5.0

5.0

0.7

Domestic Freight

-1.7

-1.7

0.0

Total Freight

2.8

2.8

0.5


ACI Economics

Preview Edition of the 2013 ACI Economics Report Now Available The Preview Edition of the 2013 ACI Economics Report, presenting data on and analysis of airport activity for the financial year 2012, is now available! This edition significantly expands the coverage of airport economics, including airport infrastructure, capacity, employment, ownership, regulatory models and a new section which analyzes airports’ balance sheets. An in-depth analysis of industry income (aeronautical and non-aeronautical) and costs (operating and capital costs) continues to be the bedrock of the report. This year, the ACI Airport Economics Report includes data on 683 airports, representing 70% of the world’s passenger traffic. It is the most comprehensive gathering of data on the business of airports, and each year we have been able to add more airports and perform more insightful analyses. Below is an overview of the content presented and analysed in the comprehensive report: • “Section 1 – World Airport Markets” provides a useful synopsis of the industry and analyzes the evolving demographics of aviation across emerging markets and advanced economies. • “Section 2 – Airport Capacity: Infrastructure and Personnel” draws on new employment and infrastructure data to provide insights into airport bottlenecks and excess capacity. • “Section 3 – Airport Costs” offers a detailed analysis of the economics of airport operating expenses and capital costs, with reference to selected performance indicators. • “Section 4 – Airport Income” highlights the main sources and drivers of airport revenues, using various dimensions and benchmarks. • “Section 5 – Airport Debt, Wealth and Financial Performance” examines the financial health of airports from a balance-sheet perspective.

• “Section 6 – Airport Investments” analyzes the latest capital expenditures on airport expansion and revitalization. • “Section 7 – Airport Ownership, Pricing and Regulation” provides a unique viewpoint on airport performance through the lens of privatization and the regulatory context. • “Section 8 – 2013 Review and Outlook” gives an expert viewpoint on the latest developments in aviation, airport finance and privatization. More than 100 financial and economic performance indicators—presented by region, airport size, economic grouping, regulatory model and ownership—are presented in the report’s annex. Additionally, the annex provides an exhaustive list of airports which have privatesector participation, as well as planned investment in airport projects. Visit www.aci.aero/Publications/New-Release for more information or to purchase your copy, or call +1-514-373-1200

ACI_EconReport_ACIMonthlyReport.pdf

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2/27/14

7:51 PM


2013 ACI Economics Report Global indicators and analyses for over 680 airports, representing 70% of the world’s passenger traffic.

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201st Session of the International Civil Aviation Organization Council By Michael Rossell, Director, ICAO Relations, ACI World policy interests including safety, security, environmental protection and the economic development of the industry. It is also responsible for ensuring good governance in the Secretariat, and the Secretary General is answerable to the Council for the budget and delivery of the programmes.

The 201st Session of the International Civil Aviation Organization (ICAO) Council finished on Monday, 10 March having completed its work programme ahead of schedule. This was in no small part due to the firm and diligent chairmanship of the new President, Dr. Benard Aliu from Nigeria. The role of the ICAO Council, of 36 States elected at the ICAO Assembly (held every three years), is to provide the day-to-day governance oversight of the organization; its role is rather like that of ACI’s World Governing Board. The Council also has Committees which provide forums for discussion and which make recommendations to the Council. It therefore covers a wide range of

The Council had met seven times during the session, the first meeting being on 24 February. For aviation safety, the Council reviewed the outcomes from the Assembly and tasked the Air Navigation Commission with taking forward the technical work which would be necessary to deliver on the agreed policy recommendations. The Council also formally adopted a series of Amendments to Annexes to the Chicago Convention to, among other things, allow two pilots up to the age of 65 to act as pilot and co-pilot of the same flight (previously only one had been allowed); to require pilots to have improved training to better prepare them for difficult flying conditions; and to clarify the rules giving flexibility to where helicopters might safely land at aerodromes or at other locations. On security the Council amended the Annex to improve how cargo was handled; and,

“The role of the ICAO Council, of 36 States elected at the ICAO Assembly (held every three years), is to provide the day-to-day governance oversight of the organization; its role is rather like that of ACI’s World Governing Board” CONTINUED ON THE NEXT PAGE


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airports directly or indirectly in the future. The Secretariat reported to the Council on its many assistance programmes, particularly to States which have serious safety or security concerns. This is done either directly by Secretariat-led teams, or by consultancies employed on behalf of the States by the Technical Cooperation Bureau. The Council assessed the work of the ICAO Regional Offices with a view to making them work more effectively in helping States implement the standards and recommended practices agreed centrally. The Council also reflected on its internal management processes as to how it would work more efficiently, and amongst other things decided to hold an informal retreat in June, to which industry leaders, including Angela Gittens, Director General of ACI World, would be invited.

The 201st Session of the ICAO Council completed its work programme ahead of schedule due to the firm and diligent chairmanship of the new President, Dr. Benard Aliu from Nigeria. on environmental protection the new noise standard—negotiated in the Committee on Aviation Environmental Protection—was included in the relevant Annex. All of these amendments will flow through into national laws being enacted by the Federal Aviation Administration, the European Aviation Safety Agency and others, and will affect

The Council Session was marked by two very sad events: the passing of Dr. Assad Kotaite, the former President of ICAO, on 27 February, and the disappearance of Malaysian flight MH370, which at the time of writing had still not been located. Both of these cast a somber light on the proceedings, but at the same time emphasized how and why the Council is there—namely to constantly seek to improve the safety and security of the international civil aviation industry. The Council is scheduled to meet for its 202nd Session in Committee phase from 28 April to 16 May, with Council from 9–27 June. In the meantime, there will be various formal and informal meetings, including the Aviation Security Panel from 17–21 March.


ACI Airport Excellence (APEX) Programme

Airports Council International Continues its Growth in Montréal, the Civil Aviation World Capital Angela Gittens, Director General, ACI World, and Dominique Anglade, President and CEO of Montréal International, announced that ACI would expand its activities in Montréal to develop its Airport Excellence (APEX) Programme. The expansion will create nine permanent jobs and economic spin-offs of $1.7 million a year. “Our relocation to Montréal in 2011 facilitated a closer alignment with the International Civil Aviation Organization and other aviation industry stakeholders based here in Montréal. We increased the quality and range of services to our members particularly with the APEX in Safety programme, which was launched in September 2012. APEX has attracted a great deal of interest and we have entered into agreements with several international ACI member airports. The city has everything our organization needs to grow, so the decision to expand our facilities was a logical one,” said Gittens. Passenger numbers and air traffic volume are increasing steadily. ACI’s recent forecasts indicate that there will be more than 12 billion passengers and over 135 million aircraft movements per year in 2031. “To better manage this growth we are looking at expanding the scope of APEX to cover other disciplines in airport management including service quality, operational security and environmental management. ACI has unique expertise in these areas and we will strive through our APEX expansion programme to make Montréal a global centre of airport management excellence,” added Gittens. “ACI’s global role is fundamental to the aviation industry and Aéroports de Montréal has played an important role in the worldwide rollout of the APEX programme which has enabled a large number of airports to enhance the safety of

Angela Gittens, Director General of Airports Council International (right), with Dominique Anglade, President and CEO of Montréal International, at a recent event announcing the expansion of the APEX Programme.

operations,” explained Anglade. “We are therefore delighted with ACI’s success in Montréal and are honoured to have played a part. We believe in supporting our international organizations community, which is part of what makes Montréal such a unique multicultural and outward-looking city.” Montréal is host to 62 international organizations, including 10 in the aerospace sector.

For more information on APEX, please visit: www.aci.aero/apex


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International Air Transport Association Releases 10th Edition of its Airport Development Reference Manual The International Air Transport Association (IATA) Airport Development Reference Manual (ADRM) has long been the gold standard for airlines, airports, government authorities, architects, engineers and consultants planning world-class airports. The 10th edition ADRM, in collaboration with Airports Council International (ACI) and key industry stakeholders, has been entirely revamped, moving from a heavy paper manual to a userfriendly CD-ROM application.

New format

New standards, new calculations

• Search for key words

The ADRM promotes industry best practices through better communication, standards and design:

• Use hyperlinks to quickly move between sections

• The Level of Service (LoS) framework has been completely reimagined to be simpler and easier to understand and apply. • Capacity calculations have been modernized to reflect the new LoS framework. • The structure of the new manual has been completely revised for faster, easier reference.

The 10th Edition is published only on singleuser CD-ROM with a world of benefits: • Easily download new content when published (subsequent roll-outs are free for early adopters) • Access the ADRM anytime, anywhere on your laptop

• Links to many other relevant resources Act now and save US$300 Interested parties who order before the next roll outs will save US$300 off the purchase price, with the ADRM automatically updated with all the information contained in the second roll out free of charge.

• The in-demand sections available in this first roll-out include (see Table of Contents): o Forecasting o Master Planning o Passenger Terminal • Future roll-outs: Airside Infrastructure, Baggage Handling, Cargo Terminal, Surface Access Systems and Airport Support Elements.

For more information or to purchase the 10th edition ADRM, please visit: www.iata.org/publications/Pages/airportdevelopment.aspx


IATA-ACI Airport Development Reference Manual th

st

10 Edition >>> 1 Roll-Out Redefining the Levels of Service (LoS)! For more than 40 years, the Airport Development Reference Manual (ADRM) has defined excellence in airport design for thousands of users worldwide. Now, IATA, in collaboration with ACI, is making a great product even better. The 10 th Edition ADRM has been completely redesigned with new features in an interactive CD ROM!

ORDER NOW AND SAVE US$300!

Additional 10% OFF for ACI members! Use promo code ADRM10-ACI

Join the ADRM Community for free at www.iata.org/adrm


New standards... New calculations The IATA Airport Development Reference Manual (ADRM) has long been the gold standard for: • Airlines • Airports • Government authorities • Architects • Engineers and • Consultants planning world-class airports. The 10th Edition ADRM, in collaboration with ACI and key industry stakeholders, has been entirely revamped, moving from a heavy paper manual to a user-friendly CD-ROM application. The ADRM promotes industry best practices through better communication, standards and design: • The Levels of Service (LoS) framework has been completely redefined to be simpler and easier to understand and apply. • Capacity calculations have been modernized to reflect the new LoS framework. • The structure of the new manual has been completely revised for faster, easier reference. The in-demand sections available in this first roll-out include: > Forecasting > Master Planning > Passenger Terminal Future roll-outs: Airside Infrastructure, Baggage Handling, Cargo Terminal, Surface Access Systems and Airport Support Elements.

New format The 10th Edition is published only on single-user CD-ROM with a world of benefits: • Easily download new content when published (subsequent roll-outs are free for early adopters) • Access the ADRM anytime, anywhere on your laptop • Search for key words • Use hyperlinks to quickly move between sections • Links to many other relevant resources

Act now and save US$300! Order before the next roll out and save 30% off the purchase price.

To place your order, please contact IATA Customer Services: +1 514 390 6726 or toll-free +1 800 716 6326 (not available from all countries) [email protected] www.iata.org/adrm

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The Efficient Use of Technology to Improve Airport Financial Returns By Arturo García-Alonso, Assistant Director, Facilitation & Airport IT, ACI World

The commercial aviation industry has always been driven by efficiency and continuous improvement. It was early in 1914 when the first air passenger bought a plane ticket. Over the last hundred years, aviation has strived to improve safety, reduce costs, maximize returns and sustain aviation itself, and the communities it serves. Throughout this time, there has been a single common enabler of aviation’s progress: technology. Just think about aviation history. Even before the first digital computers were developed, the technology has been there to enable planes to fly longer, higher and in a more sustainable way. From wood and fabric structures through steel and aluminum alloys to modern, light, complex composite carbon fiber structures; from reciprocating engines to advanced, low fuel, reduced noise turbojets and turboprops. The list goes on and on. Today, many airports have put in place a sound, detailed IT strategy, integrated with their business strategy, which allows airport companies to meet their goals and objectives. In a competitive aviation environment, with more choice for passengers and airlines, IT investments can

A visit to Heathrow’s new Terminal 2 to learn about new IT developments was organized after the 7th meeting of the ACI World Airport IT Standing Committee.

provide a critical advantage in terms of customer experience, operational efficiency, cost savings and additional revenue generating activities. This aspect was one of the main topics discussed at the 7th meeting of the ACI World Airport IT Standing Committee, which took place in London, UK, 11–12 March 2014, in conjunction for the first time with the ACI Economics and Finance Conference. Committee members—20 airport IT Directors and 5 ACI World Business Partners, all experts in their fields—shared their strong support of creating strategies to provide tools that will increase levels of service, efficiency and revenues. Moreover, the Committee discussed best practices for Airport IT strategic plans; the deployment of indoor geolocalization functionality at airport terminals; and the development of guidelines for automated measurement of passenger journey flow and waiting times. In addition, members reviewed an update on the ACI Aviation Community Recommended Information Services initiative; the ACI IT Security Benchmark; and the new Memorandum of Understanding between ACI and IATA. To close this extremely productive meeting, the Committee learned about the IT developments at Heathrow’s new Terminal 2 with a visit to the terminal. On behalf of all Committee members, we would like to extend our appreciation to Neil Clark, Heathrow’s CIO, and all of his team for making this visit possible. After the Committee meeting finished, the Chair of the Committee, Mr. Antoine Rostworowski from Aeroports de Montreal, participated in the ACI Economics and Finance conference, providing a presentation on Airport IT opportunities to increase financial returns, which was very well received by the audience. For more information on terminal services, efficiency, innovation and airport IT, please contact [email protected].


23

ACI Airport Excellence In Safety Programme – Review of Abu Dhabi International Airport By Paul Aliu, Programme Development Officer APEX in Safety, ACI World

Abu Dhabi International Airport recently underwent a very successful APEX In Safety review. It is with great pleasure that we announce the completion of the ACI Airport Excellence (APEX) In Safety review at Abu Dhabi International airport, held from 02–06 March.

Abu Dhabi International Airport is considered to be one of the fastest-growing airports in the world in terms of passengers, as well as the recipient of ACI’s 2013 first place ASQ Award for Best Airport in the Middle East. The APEX team arrived on site expecting to find a busy, well-managed airport and we are happy to report that Abu Dhabi International Airport met squarely with our expectations. The team was warmly welcomed by airport staff, which afforded candid discussions as well as full access to information and areas of interest. It was therefore immediately evident that they were very committed to the continuous improvement of their airport’s safety and the exchange of ideas and best practice solutions. The enthusiasm shown by airport staff and attention to detail are remarkable qualities that have proven very beneficial to all APEX safety reviews ACI has performed to date.

We commend Abu Dhabi Airports Company in this regard and we look forward to partnering with them for the continuous improvement in safety of their airports and other airports worldwide. Here are few words from Mohammed A. Al Katheeri, Vice President Quality Assurance & EHS at Abu Dhabi International Airport: “We in Abu Dhabi Airports are committed to operate at optimum safety standards and to team up with ACI World in their programs, and especially the APEX in Safety Programme. “We were delighted to undergo an APEX review at AUH and exchange knowledge with our colleagues on ways of improving the airport industry’s safety performance,” Al Katheeri continued. “We will continue our partnership and support of the APEX programme worldwide by sending members from our team to sustain the APEX vision.” And a few words as well from APEX Assessor Owen Ryan, Vice President, International Training, Dublin Airport Authority: “Dublin Airport Authority operational staff have participated in ACI’s APEX programme on several missions across the globe and we continue to be impressed with the programme, which provides huge benefits for the host aerodrome that gain from the expertise of the APEX safety assessment team. “In addition our staff have gained great experience from these missions and we would have no hesitation in recommending this programme to all Aerodromes,” Ryan added. In all my years within aviation industry I can safely say that it is the most effective aerodrome safety programme I have seen, delivered at the most reasonable cost with highly qualified personnel providing professional advice to the host aerodrome,” Ryan concluded. “I’d like to see the concept broadened out to take in aviation topics, for example environment and security.”


31st ACI World Safety and Technical Standing Committee Meeting By Gudjon Atlason, Manager, Airport Safety & Operations, ACI World

The 31st ACI World Safety and Technical Standing Committee meeting (STSC) meeting took place in Montreal, Canada from 11–13 February 2014. The meeting was very well attended with 30 STSC Committee members, 3 ACI Regional Office Observers and 3 ACI World staff in attendance. Additional staff from ACI’s Global Training and APEX programmes took part in the meeting along with guests from five external associations and international organizations. Nancy Graham, Director Air Navigation Bureau at the International Civil Aviation Organization (ICAO) briefed the meeting on ICAO updates and deliverables, and talked about cooperation between ICAO and industry associations, as well as their input for the development of Standards and Recommended Practices, safety material and the development of training. Sally Leible, from the Airport Services Association, introduced the association and outlined its role in international aviation representing Ground Handling Service Providers (GHSPs). Discussions followed where the provision of ground handling services was reviewed from various perspectives, including the need for regulation and possible certification

of GHSPs or alternatively the possibility of industry oversight of some kind. Rob Eagles, from the International Air Transport Association (IATA), presented organizational changes within IATA and their present work plan. He further discussed the relations between IATA, Airport Operators, Ground Handlers and Air Navigation Service Providers. Association presentations were rounded out by presentations on the Civil Air Navigation Services Organization (CANSO) Vision 2020 Strategy and work plan by Eugene Hoeven and an introduction to the newly formed World Birdstrike Association by Rob van Eekeren. A major element on the agenda for the meeting was reviews of ACI handbooks that were in the final stages of development: the Runway Safety Handbook; the Emergency Planning and Contingency Preparedness Handbook; and the ACI Recommended Practices on Safety Key Performance Indicators. Proposals for new ACI handbooks were discussed and agreed upon, and working groups were formed. The new handbooks under development will address the topics of Airport Collaborative Decision Making; Safety Management Systems; and Apron Safety. The Committee received a full update on ACI’s work with ICAO, including reports from member representatives on ICAO working groups and panels. The new Annex 19 (Safety Management) and the new edition of Annex 14 (Aerodromes) were presented as documents that represented and were inclusive of airport views.

Participants at the 31st ACI World Safety and Technical Standing Committee meeting

Finally, there was an open exchange of ideas and information in a collaborative forum where all participants spoke on issues, incidents, challenges and opportunities at their airports.


25

Airside Safety and Operations Training held in Abu Dhabi, UAE By Issa Castro, Manager, Global Training, ACI World I recently had the opportunity to attend the ACI training course Global Safety Network (GSN) 2: Airside Safety and Operations, held 09–13 March at the Gulf Centre for Aviation Studies (GCAS) in Abu Dhabi, UAE. I wanted to participate in order to get a firsthand view of what the students learn and experience when going through any of our ACI safety training courses. GSN 2: Airside Safety and Operations training gives participants an overview of all the aspects of safety operations, providing essential guidance to airport managers and staff on best practices, procedures and regulations. It also delves into the various relationships with airport stakeholders to ensure safe airside operations. This course was attended by 13 airport officers and staff from Abu Dhabi Airports Company with collective background experience in firefighting, air traffic control,

lighting and maintenance, safety inspection, administration and customer service. The instructors for this course were Peter Hampson and Debbie Riley, ACI’s lead instructors for the GSN Diploma programme. I thoroughly enjoyed witnessing how the students took to the topics with great interest as they asked questions all throughout the week and participated in the group exercises. On several occasions they were eager to share their own experiences, which added to the dynamic interaction in the class. While some students were quieter than others, they did not hesitate to approach our instructors during the breaks to request additional information. For the airport visit at Abu Dhabi International Airport, the group was driven onto one of the closed runways to have a hands-on understanding on aerodrome signs and markings, as well as procedures for

A Visit to the Air Traffic Control Tower at Abu Dhabi International Airport CONTINUED ON THE NEXT PAGE


keeps them passionate about what they do. We cannot thank GCAS enough for their continued support. ACI also wishes to thank instructors Peter and Debbie for their dedication and commitment to working together with ACI towards the continuous improvement of the GSN Diploma programme. About the GSN Diploma programme

A group photo with the participants and instructors for the GSN 2: Airside Operations and Safety training, held 09–13 March in Abu Dhabi, UAE.

aerodrome works.

We were then treated to a visit of the air traffic control (ATC) tower which, incidentally, is the tallest ATC tower in the Middle East. The visit would not have been possible without the assistance of Jamal Saeed Marei Salmeen Al Katheeri. It was definitely one of the highlights of the week. I also saw the hard work and dedication of all the training officers and staff at GCAS in ensuring the success of each ACI training course held at their facilities. I took the time to discuss their processes with them to gain an understanding of how ACI may continue to work closely with them towards the continual growth and improvement of the various ACI training offerings in view of the challenges and opportunities facing the region. Overall the course was very successful and received positive feedback from all attendees. Speaking with the participants on the last day of the training, one of them expressed that this training only enforces their passion to learn and understand all aspects of airside operations. Another participant commented that the course has encouraged her to want to work on the airside after having seen all the responsibilities it involves. The instructors also shared that while it was a busy week, seeing how the participants come away with renewed appreciation of airside safety is what

The programme consists of specialized courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers, including developing, implementing and operating effective Safety Management Systems at their airports. • GSN 1 - Safety Management Systems (SMS) • GSN 2 - Airside Safety and Operations • GSN 3 - Emergency Planning and Crisis Management • GSN 4 - Working with Annex 14 • GSN 5 - Advanced Safety Management Systems • GSN 6 - Aerodrome Auditing and Compliance

For more information on this or other training programmes, please email us at: [email protected]


27

Malaysia Airports Hosts Three ACI Environmental Events By Xavier Oh, Senior Manager, Environmental Protection, ACI World In February, ACI’s World Environment Standing Committee (WESC) held its 31st meeting in Kuala Lumpur, hosted by Malaysia Airports Holdings Berhad (MAHB). Immediately after the meeting, many of the WESC members made presentations at the two-day 3rd ACI Airport Environmental Seminar, which provides an opportunity for knowledge sharing and training in the region. The seminar included speakers for the newly formed Asia-Pacific Regional Environment Committee (REC), who held their third meeting immediately following the seminar. For those of us who travelled a long way, it was a busy week, but we attended three events for the price of one!

local air quality. The outputs could be used to inform both the ACI World Governing Board and the Air Transport Action Group.

Chaired by Lena Wennberg of Swedavia, the Committee held a mini workshop discussing the emerging issue of health impacts that aviation may have on people on and near airports. The focus was on noise and hypertension, ultrafine particulates and

For the first time the International Air Transport Association (IATA) participated in part of the meeting. Jon Godson attended and made a presentation on IATA’s efforts to improve the recycling of deplaned waste, identifying areas of possible collaboration such as developing guidance or operating procedures.

WESC 31st Meeting

WESC monitors and supports the current work by the International Civil Aviation Organization’s (ICAO) Committee on Aviation Environmental Protection, such as collecting case studies on airport community engagement, updating ICAO’s Airport Planning Manual Part 2 and holding regional workshops on State Action Plans related to reducing aviation emissions. Discussing policy, the committee supported the proposal for an update of the ACI Policy and Recommended Practice Handbook with a new chapter addressing sustainability.

3rd Airport Environmental Seminar Originally proposed by then-Chair, Emanuel Fleuti, WESC seminars were previously held in Cairo (2008) and Quito (2010). Having travelled to the committee meeting, WESC members stay on for two extra days and hold a seminar for airports in the wider region to share knowledge and experience on a full range of airport environmental management. ACI’s World Environment Standing Committee held its 31st meeting in Kuala Lumpur in February, hosted by Malaysia Airports Holdings Berhad.

Sessions this year covered noise, air quality, energy, water use, waste water, storm water, spill management, habitat management and other topics. The session CONTINUED ON THE NEXT PAGE


Malaysia Airports, which has 21 of their 39 airports using ACI’s ACERT. Other registrants came from a range of countries such as India, Australia, Tanzania and Iran.

Mr. Sandeep Chaudhari, Deputy General Manager & Head - Power System & Utilities, Infrastructure – Engineering & Maintenance accepted the Airport Carbon Accreditation Level 3 certificate for Kempegowda International Airport, Bangalore.

on greenhouse gas management featured presentations on both the Airport Carbon and Emissions Reporting Tool (ACERT) and Airport Carbon Accreditation. Asia-Pacific members provided regional perspectives on the issues, while World Business Partners also participated as speakers. ACI Director General Angela Gittens participated and shared her views on how to get airport management on board environmental proposals at airports. Of the total registration of over 80 attendees, half were from the host,

During his opening remarks, Tan Sri Bashir, Managing Director of MAHB, provided a warm welcome and an outline of the company’s extensive sustainability initiatives. In addition, in his role as the President of the ACI Asia-Pacific Board, Tan Sri presented two Indian airports with their Level 3 (Optimization) Airport Carbon Accreditation certifications.

3rd Meeting of the Asia-Pacific Regional Environment Committee Despite being newly formed, the AsiaPacific Regional Environment committee already has some substantial work items. A survey is being developed to gauge the relative progress of airports on different environmental issues and to highlight potential areas where support might be needed. The committee is also looking to work with IATA on deplaned waste management and recycling. The update to the Global Reporting Initiative was discussed in detail by airports activity involved, including Hong Kong and Malaysia airports. The committee was updated on ICAO activities and re-affirmed its support of ACERT and Airport Carbon Accreditation, and viewed interesting presentations on ultrafine particulates, airport emissions mitigation strategies and data on sample environmental indicators at 25 large, “key” airports.

Mr. Gug Sastry, Chief Operating Officer of GMR Hyderabad International Airport Ltd., accepted the Airport Carbon Accreditation Level 3 certificate for his airport.

Less regulation in Asia-Pacific than in other regions such as Europe and North America does present challenges in terms of finding the best way forward. Nonetheless, it is certainly encouraging to see sophisticated environmental management programs in place at many Asia-Pacific airports.


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29


2014 GLOBAL TRAINING COURSES Airport Communications and Public Relations* Airports are often presented as cities within cities where anything can happen and sometime does. Airport managers must have the capacity to deal with complex and sometimes political issues. This course prepares airport professionals and managers to deal with the communication issues that may arise in daily and exceptional airport situations. More information » Dates

Location

Member/WBP Price

Non-Member Price

27 Apr–01 May 2014

Abu Dhabi, UAE

$ 1,600 USD

$ 2,400 USD

Dates

Location

Member/WBP Price

Non-Member Price

Hazard Risk Identification and Risk Assessment An essential feature of safety management systems (SMS) is Risk Assessment and Hazard Identification. This course is designed to enable delegates to gain an understanding of how hazards can be identified on the aerodrome and the various mitigation techniques that can be established to manage safety effectively. Delegates are introduced to the concept of the management of non-compliances at an aerodrome through Hazard Identification, Risk Assessment and Mitigation, and how this can form the basis of an Aeronautical Study. More information »

28–30 April 2014 Port of Spain, Trinidad $ 950 USD $ 1,400 USD Airport Collaborative Decision Making Airport Collaborative Decision Making (A-CDM) is about airport operators, airlines, ground handlers and ATC working together to improve decision-making, thereby reducing delays and enhancing efficiency. The focus of A-CDM is for all airport partners to share information so that each organization has the same operational picture, enabling effective and timely resolution of issues. More information » Dates

Location

Member/WBP Price

Non-Member Price

05–09 May 2014 Istanbul, Turkey $ 1,450 USD $ 2,100 USD Airport Human Resources Management* Maximize your most valuable asset—your people—by enhancing your HR strategies and leadership contribution. This course will help you learn how to create a high-performance airport organization by making your existing HR strategies more effective and developing the key leadership skills necessary to manage your airport’s future changes and challenges in the 21st century. More information » Dates

Location

Member/WBP Price

Non-Member Price

05-09 May 2014

Johannesburg, ZA

$ 1,600 USD

$ 2,400 USD

[email protected] / +1 514 373 1200


31

Last update: March 25 2014

Global Training Course Calendar 2014

2014 COURSE CALENDAR (April-September) ACI Global Training 2014

Date

Course

Programme

ONLINE

04-12 Aug-Sept

Online - Airport Environmental Management*

Environment

05-09 02-06 09-13 09-13 28-01 04-08

May June June June July-August August

Airport Human Resource Management * GSN 4 - Working with Annex 14 Systèmes de gestion de la sécurité GSN 5 - Advanced SMS GSN 2 - Airside Safety and Operations GSN 3 - Emergency Planning and Crisis Management

Other Safety Safety Safety Safety Safety

11-15 11-15 12-16 18-22 01-05 08-12 15-17 14-18 23-25 24-26 31-04

May May May May June June June July July August Aug-Sept

Airport Revenue Generation* GSN 5 - Advanced SMS GSN 3 - Emergency Planning and Crisis Management ACI/ICAO Aerodrome Certification* GSN 3 - Emergency Planning and Crisis Management Airport Collaborative Decision Making (A-CDM) Understanding Annex 14 Airport Master Planning Human Factors for Airport Managers Introduction to the Airport Business GSN 4 - Working with Annex 14

Economics Safety Safety Safety Safety Other Safety Other Safety Economics Safety

05-07 05-09 05-09 12-14 19-21 16-20 07-11

May May May May May June July

Airport Route Development and Marketing Economics Airport Collaborative Decision Making (A-CDM) Safety GSN 1 - Safety Management Systems Safety Passengers with Reduced Mobility Workshops - Experienced MaFacilitation Airport Carbon Management Environment Airport Human Resource Management* Other Developing a Customer Service Culture at Airports Facilitation

28-30 09-13 10-12 23-25 15-17 05-07

April June June June July August

Hazard Identification and Risk Assessment Airport Security Airport SMS Implementation Workshop Air Traffic Forecasting Baggage Screening Managing Airport Service Quality at Airports

Safety Security Safety Other Security Facilitation

Airport Executive Leadership Programme (AELP)* Airport Law

Other Other

01-06 June 16-18 June

Africa

Asia Pacific

Europe

Latin America

North America

Location

Country

Member/ WBP price (USD)

Language

Non-member price (USD)

Online

Online

English

$

1,600.00 $

2,400.00

Johannesburg Johannesburg Tunis Johannesburg Johannesburg Johannesburg

South Africa South Africa Tunisia South Africa South Africa South Africa

English English French English English English

$ $ $ $ $ $

1,600.00 1,450.00 1,450.00 1,450.00 1,450.00 1,450.00

$ $ $ $ $ $

2,400.00 2,100.00 2,100.00 2,100.00 2,100.00 2,100.00

Abu Dhabi Abu Dhabi Incheon Abu Dhabi Abu Dhabi Abu Dhabi Abu Dhabi Incheon Hyderabad Abu Dhabi Abu Dhabi

UAE UAE South Korea UAE UAE UAE UAE UAE India UAE UAE

English English English English English English English English English English English

$ $ $ $ $ $ $ $ $ $ $

1,600.00 1,450.00 1,450.00 2,000.00 1,450.00 1,450.00 1,450.00 1,450.00 950.00 950.00 1,450.00

$ $ $ $ $ $ $ $ $ $ $

2,400.00 2,100.00 2,100.00 2,000.00 2,100.00 2,100.00 2,100.00 2,100.00 1,400.00 1,400.00 2,100.00

Bucharest Istanbul Riga Krakow Riga Riga Dublin

Romania Turkey Latvia Poland Latvia Latvia Ireland

English English English English English English English

$ $ $ $ $ $ $

950.00 950.00 1,450.00 950.00 950.00 1,600.00 1,600.00

$ $ $ $ $ $ $

1,400.00 1,400.00 2,100.00 1,400.00 1,400.00 2,400.00 2,400.00

Port of Spain Panama City Panama City Port of Spain Panama City Panama City

Trinidad Panama Panama Trinidad Panama Panama

English Spanish Spanish English Spanish Spanish

$ $ $ $ $ $

950.00 1,450.00 950.00 950.00 950.00 950.00

$ $ $ $ $ $

1,400.00 2,100.00 1,400.00 1,400.00 1,400.00 1,400.00

Montreal Montreal

Canada Canada

English English

$ $

6,200.00 $ 950.00 $

9,200.00 1,400.00

*This course can be taken as an elective for the Airport Management Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training

For more information on ACI Global Training, please contact: [email protected] / +1 514 373 1200


E V E N TS CA L ENDAR 31 MARCH-2 APRIL 2014 Airport Cities World Conference & Exhibition

16-18 JUNE 2014 ACI Europe 24th Annual Assembly, Congress and Exhibition

Kuala Lumpur, Malaysia www.globalairportcities.com

Frankfurt, Germany http://www.aci-europe-events.com/annualgeneral-assembly

8-10 APRIL 2014 ACI/ICAO Regional Security Conference & Exhibitionn Dakar, Senegal www.aci-africa.aero/Security-Conference

29-30 APRIL 2014 ATAG’s 2014 Global Sustainable Aviation Summit Geneva, Switzerland www.envirosummit.aero

12-14 MAY 2014 ACI Europe Regional Airports Conference & Exhibition

7-10 SEPTEMBER 2014 ACI North America Annual Conference & Exhibition Atlanta, GA, USA www.aci-na.org

17-19 SEPTEMBER 2014 The Trinity Forum 2014 Bangkok, Thailand www.trinity2014.com

12-14 OCTOBER 2014 23rd ACI Africa Region Annual Assembly, Conference & Exhibition

Madeira, Portugal www.aci-europe-rac.com

Durban, South Africa www.aci-africa.aero

Seoul, Korea www.aci-waga2014.com

Paris, France www.airport-exchange.com

26-28 MAY 2014 ACI Asia-Pacific/World Annual General Assembly

3-5 NOVEMBER 2014 ACI EUROPE & ACI Asia-Pacific Airport Exchange

For a complete list of events visit us online at: www.aci.aero/events For more information email: [email protected]


33

ACI Welcomes New World Business Partners Airport Retail Enterprises Region: ACI EUROPE Level: Silver small business Address: 60 Dukes Wood Drive Gerrards Cross SL9 7LF United Kingdom Website: www.airportretail.com.au Email: [email protected] Phone: +44 1753 324 669 Contact: Mr. John Butts, Director Airport Retail Enterprises is one of Australia’s leading airport food and beverage retailers. The company operates over 40 outlets through a range of owned brands and franchised brands covering coffee, quick service restaurants, Asian food, fresh juices, sandwiches, licensed bars, table service cafes and fine dining restaurants. Airport Retail Enterprises is now seeking expansion opportunities in the UK and Europe. Epinion Region: ACI EUROPE Level: Silver Address: Toldkammeret, Nordhavnsgade 1-3 8000 Aarhus C. Denmark Website: www.epinion.dk Email: [email protected] Phone: +45 2986 1515 Contact: Mr. Terje Vammen, Director & Partner Epinion is the leading market research company within aviation and cooperates with more than 30 airports in 6 countries. Epinion’s expertise ensures reliable data and valid business insights about the passenger experience in the travel value chain, identifying trends and market potentials within retail and route development.


Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: [email protected] Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: [email protected], [email protected] Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: [email protected] Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: [email protected] Website: www.aci-lac.aero ACI WBP NA Cassandra Lamar Email: [email protected] Website: www.aci-na.org

Watch Us on YouTube: www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airport related events to us, which we will make available on our YouTube Channel. Contact: Brent Taylor Manager, Digital Marketing & Communications ACI World [email protected]


New from ACI The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security

• Developed to equip airports’ security teams with a deeper understanding of human factors that contribute to effective passenger screening. • Covers organization structures and work processes, the technology component and the interface between man and machine and how to optimize the screening checkpoint’s working environment.

The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security

• Includes leading industry practices and assists airports benchmark their strengths and weaknesses.

For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases

www.aci.aero

+1 514 373 1200

35


For more information on AELP, please contact [email protected] / +1 514 373 1200


37

Rescheduled to 17-19 September 2014

2014

THE

TRINITY FORUM 17 – 19 September 2014 | Pullman Bangkok King Power Hotel The global airport commercial revenues conference Platinum partners

Organised by

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For registration enquiries please contact [email protected] For sponsorship opportunities please contact Sarah Genest at [email protected]

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03/02/2014 10:50


> Airport World 1 2014 Now available online

The magazine of the Airports Council International

In this issue In the spotlight: Branding Airports: Moscow Vnukovo Special report: Security screening Plus: Airport design, people & UK capacity crunch $,53257:25/')(%58$5

Airports Council International

Airports Council International

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