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22/03/2017

SUMMARY

General presentation of the group……... Page 3 Milestones……………………………….……..…. Page 4 Company locations……………..……………… Page 5 Products expertise ………………..…………… Page 7 Business partners …………………..………….. Page 8 Expertise in services .…………………….……. Page 9 Contacts ………………………………………….…. Page 22

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GENERAL PRESENTATION OF THE GROUP Managing Team

Founded in 1989 by Serge Cordon, CEO Repair of communication equipment & Development & Services for consumer market (operators & manufacturers business), Engineering, Manufacturing & Services for M2M

10 industrial sites in France and offices in Paris 8 affiliates out of Metropolitan France Headcount: 2 450 employees 15,2 million products processed within the different centres 3

MILESTONES

Founded by Serge CORDON Maintenance of telematics equipment and landline phones

Start of mobile phones repair

Creation of a subsidiary in Hungary Take-over of Matra activities in Rennes (France)

Acquisition of companies in Romania and the Caribbean. Start of STB repairs

Takeover of a center in Bordeaux . Diversification in the repair of multimedia, TV, PC, ADSL Modems

Takeover of after-sales subsidiary Carrefour, CORDON S2MI : repair of IT products (desktops, laptops)

Start of ADSL – Box digital products repair & refurbish

Take-over of Sagemcom post-sales affiliate, specialized in STB

Creation CORDON DO BRASIL in Curitiba

Takeover of SONY ALSACE, now CORDON CMS

CORDON NETWORKS takeover Alcatel-Lucent repair centre near Orléans Creation of a service center in Germany Recovery of an AIRBUS site in Val de Reuil (CORDON DS2i)

2016 : Creation of subsidiaries in Germany and Mexico & opening of a second centre in Brazil 2017 : creation of a subsidiary in Italy

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OUR LOCATIONS CORDON ELECTRONICS in Western Europe

CORDON CARAÏBES Guadeloupe, Martinique & Guyana

In France (HQ of the group & 10 industrial centres) In Italy: 2 centres for the repair of network equipment & the production of micro components

CORDON ELECTRONICS DEUTSCHLAND (Germany) Customer Service platform located in Amberg, specialised in the service & the recycling of telephony products (Cordon Service & Sales Gmbh) Since April 2016, creation of a commercial branch, Cordon Electronics Deutschland, to develop the activities of the group

Française

Direct end-users Service Points : Repair, help on the use, strong expertise on mobile phones Authorized centre (manufacturers & operators) Website : www.cordoncaraibes.com

CORDON ELECTRONICS HUNGARY Industrial Centre located in Budapest Repair Expertise : mobile phones, multimedia products, residential phones, STB Website: www.cordongroup.hu

CORDON ELECTRONICS ROMANIA Industrial centre located in Bucharest (2300sqm) Repair expertise : mobile phones, tablets, laptops, modems & multimedia products Website: www.cordongroup.ro

CORDON ELECTRONICS LATAM Located in Mexico Manufacturing, installation, maintenance of electronic appliances, computer

CORDON DO BRASIL 2 industrial centres in Curitiba (South of Sao Paulo) & Sumaré specialised in the repair & refurbishing of STB for the Brazilian market Website : www.cordondobrasil.com.br

CORDON REUNION Located in the French Overseas Dept of La Réunion in the Indian Ocean. Specialised in the repair & refurbish of electronics products

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OUR LOCATIONS IN METROPOLITAN FRANCE Val de Reuil (Rouen)

Tourcoing

Defense, Security, Imaging and Innovation

Screening et repair services for STB and multimedia products

DINAN HQ Industrial Repair: mobile phones, STB, box etc.

Rennes Repair of professional and residential phone equipment, military products Hub for retailers & MVNO

Screening, repair & refurbish of STB Centre dedicated to rework operations

Tourcoing

Paris (Tour Montparnasse) Dinan Rennes

Paris

Rouen Dreux

Directorate Operations, Financial & Commercial

Ribeauvillé

Orléans

Ribeauvillé (CORDON CMS) Repair of SONY products Production & boards assembly Management and distribution of Spare Parts all over Europe

Montluçon

Orléans (Cordon Networks) Repair of professional equipment (equipment and broadband technologies (3G / 4G), optical network transmission by submarine cables (ex AlcatelLucent centre)

Dreux

Bordeaux

Montluçon (Cordon S2MI)

Nîmes

Repair of desktops computers & laptops Onsite activities supervision

Bordeaux Industrial Repair coffee machines (small appliances) National hub for operator/carrier (Mobile & ADSL) Technical & quality Centre of Contact

Nîmes Mobile phone & multimedia repair

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THE PRODUCTS / TECHNOLOGY SPECTRUM Telecom Telecoms – Customer handsets GSM / Smartphones Residential phones IP phones

IT, Multimedia & others Home -IT Laptops Desktops Netbooks

Fixed lines terminal Residential gateways TV-Sat Decoders TNT Decoders IP Modems

Multimedia TV sets & panels Numeric Tablets GPS Audio / video products

Pro Telecom Mobiles Secured Mobiles PMR (Private Mobile Radio)

Telecoms Pro - Fixed / Payment terminals IP Routers PBX / IPBX Payment terminals

Others Small appliances Large appliances Professional coffee machines

Infrastructure & Energy Fixed & Mobile Network Radio transmitters High Speed Transmitter (3G-4G) Optical Fiber Multiplexers GSM Base station Routers, firewall, DSLAM Video Broadcasting TV transmitters Digital modulators High power FM radio transmitters Energy Rectifiers, inverters, UPS PSU High Tech Interactive meters

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OUR PARTNER CUSTOMERS BtoB Production Telephony / Networks

Network operators

Multimedia & IT/ Others

Retailers / Insurance companies

THE VARIOUS BUSINESSES OF CORDON GROUP Industrial Repairs

Customer Relations

Second life activities

IT solutions

Defence & Security

Onsite services

Digital Transformation Solutions

Manufacturing & Assembly

Logistics activities

Engineering 9

1 - INDUSTRIAL REPAIR 6 million products repaired on all the sites of the group Average TAT: 48/72h White room ESD equipment in all the repair workshops Individual repairs of batch – rework operations

Packing operations

Reflash

Rework Labelling

Component changes

back to summary 10

OUR INDUSTRIAL EXPERTISE…Our tools Radio Test benches

Automated lines / RFID

Automated benches

Grey room

X rays

BGA

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UNIQUE REPAIR EXPERTISE OF NETWORKS EQUIPMENT Cordon Electronics has acquired in January 2015 an Alcatel-Lucent technical centre with highly specific expertise in repairing Networks equipment Cordon Electronics had already started to build-up a know-how in the repair technology of Sagemcom networks equipment which was a legacy from its former subsidiary facility TR2S. The Partnership with ALCATEL-LUCENT will bring CORDON to a significant higher level. 3G Network Platform

Expertise / Business scope • • • •

Mobile Network: 2G, 3G et 4G, transmission equipment, Optical High Speed (10G – 40G) Transport equipment : STM, DWDM… Fixed Network: ADSL Supply Fixed Network Platform

Description : • • • •

Located in ORMES (near ORLEANS) A technical platform of 3000 sq.m 41 employees 40 000 products repaired per year

A unique competence centre : • •

4 repair platforms organised by technologies Platforms organised per skills : – Screening, – “Easy & Smart” Repair, – Complex Repair and Reengineering. Optical Network Test Bench

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3- ONSITE SERVICES I - Home Repair Installation, help on « how-to-use » Diagnostic & expertise Training On-site Repair Supervision & administration of technical local repair workshops Preventive maintenance

A global management, from the call to the home service!

Expertise : IT products, TV, digital boards , large appliance, professional coffee machines, etc… II - On site installation of equipment

IT, multimedia rooms, educational material (digital boards) , domain & messaging servers, switchs, firewall, electronic payment terminals III - Administration of small business IT network

Servers, domains, ADSL, Internet & telecommunications, Wireless… Preventive maintenance & technical assistance on site, General support & advice to users back to summary 13

4- INDUSTRIAL ENGINEERING An engineering team to the service of Innovation Software development: Conception & complete development of software, Embedded development , Drivers, middleware, IT testing tools Development of testing tools & auto-diagnostic Development of a test application, multi-brand, unique on the market, with tests related to the fault announced by the customer ( application used in workshop or in shop) Mechanical Development, from the concept to the realisation  solutions search, prototype, test, validation  Modelisation, simulation, calculation-

Industrial engineering & internal process : Development of automated industrial lines, with RFID R&D on the optimisation of our industrial process (optimisation of the productivity, and the reliability of the tests) Quality engineering Validation of products before the selling phase (validate the conformity of the products in « real » conditions). Hardware Validation (mechanical, electronic) and software of prototypes, and « ready-to-sell » products, Field tests.

back to summary 14

4- LOGISTICS Tailored services to support your development Transport

Stock management & international distribution

Swap on site

Thanks to its expertise in logistics management and to its adapted infrastructure, we handle the stocks and the distribution of spare parts for the account of manufacturers, thus ensuring our customer with a global management of its aftersales activity.

Sending empty box / envelope with return voucher Printing of the transport voucher on internet

-Storage & distribution of spare in France or internationally - E-commerce site selling finished products and et accessories

Regular pick-up & returns Pick-up & return in Partners Collection Network

Missions Logistics Hub

▪ Websites development and administration ▪ International network for supplies & sourcing ▪ Multilingual sales administration ▪ Stock management ▪ Products BOM ▪ Management of orders & parcels preparation ▪ Management of customs duties

▪ Products Centralisation ▪ Dispatch of the products ▪ Screening ▪ Carrier supervision  Reverse logistics management back to summary

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7- CUSTOMER HELPDESK

Technical Hotline & End user Service • Creation & deployment of « How to use » training • Continuous evolution of FAS and training supports

Initial & continuous training

• « How to use « assistance • Online diagnostic • Assistance for data saving • Customer call back • Customer service • Commercial Hotline

Quality calls • RMA & product followup • Management of onsite services • Remote control

Organisation of services

• Management of punctual outgoing calls campaigns • E-mailing • Satisfaction barometer •Quality improvement plan

Creation & management of SVI (distribution of the calls )

70 qualified teleconsultants

SMS campaigns

Monthly volumes : 40 000 contacts

Online payments

Entry calls capacity : 55 000 per month, extensible to 100 000

External & onsite training Click-to-call, chat Self-care assistance

Our call centres are located in France and Romania

Answering rate: 80 % Service rate within 30 s : 95 %

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8- ENGINEERING SERVICES IN SHOPS In brief More than 740 technical staff trained & followed up by our teams

Technical services in shops

Help on the use, configuration, tests, technical solutions to avoid NFF

Engineering & support: Assistance in the choice of the services to be offered Technological watch Project management

Animation & management of special events : technique supplying team

8000 sellers using our solutions after training

Launching of a new product, to explain a new technology, or a special event organised or sponsored by the customer.

Deployment & animation : Animation of the teams in shops (visits & regular calls to check & update technical skills) Phone assistance (hotline level 2) Web portal (diagnosis, assistance, product info, Wikipedia…) Technical assistance website (diagnostic & products information)

Technical Solutions Supplying and installation of material in the shops

Our complete solution is available in a network of more than 788 shops (in France & the Caribbeans)

• Data saver tool • Diagnostic & restoring key • Battery testers etc…

Trainers & animators are located in the different French regions back to summary 17

7- SECOND LIFE ACTIVIES FROM BUY-BACK TO RESALE :

COLLECT

▪ Operator programmes ▪ Retailer programmes ▪ Web merchants ▪ Recyclez-moi.fr ▪ Website developed in Multichannel white-brand

PROCESS

REDEEM

▪ Administrative control ▪ Policy book ▪ Product control & testing ▪ Data removal ▪ Repackaging ▪ Provision of all accessories

▪ Marketplaces ▪ Operator first-refusal ▪ Resellers/Retailers ▪ Econectik.com ▪ Brokers ▪ WEEE treatment

Products concerned

OUT OF WARRANTY SOLUTIONS Adapted and personalised solutions for the BtoB RESALES - EXPORT ● Purchase of products batches ( functional or not, DOA, overstocks, obsolete or BER products, accessories etc.) ● Resale of the “good” products abroad, thanks to a network of partners specialised in the re-use of products in developing countries ● Destruction through recycling companies committed with official environmental agreements back to summary 18

10- MANUFACTURING / ASSY Areas

End-to-end Solution for industrial partners Electronics boards assembly (SMT, solder wave) Assembly & configuration      

Wireless alarm system Boards for electrical shutters GPS and tracker systems for vehicles Car radio assembly Boards for gas boiler Outdoor camera with motion detector

Automotive Home automation Telecom Aeronautics Connected objects

Key figures 24M shots per month 3 SMT lines 1 PCB flex line 1 soldering wave

Among our customers

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IT SOLUTIONS / WEB IT Solutions developed by Cordon Electronics staff (After-Sales/ activity tracking tool, ERP, Intranet, CRM etc…),

Dynamic reports

Customer Extranet with dynamic reports Development & administration of web sites: • E-shops (accessories, products, spare parts) • Auto-diagnostic, RMA webpages, • Recycling / buy-back programs

Customer Extranet

Corporate websites

White brand websites

A Data Centre (June 2013) has been set up in Dinan: offer a high availability and the security of the data back to summary 20

10- DEFENCE & SECURITY ●●● OUR SOLUTIONS ●●● Hardware ▪ Integration of civilian and military systems: equipment (ruggedized or not) information systems for challenging environments

▪ Mobile solutions for all fields theatre of operations: equipped shelters, ruggedized workstations, deployable systems

▪ Surveillance Turnkey solutions: development of border surveillance vehicles, adaptation kits

Advanced software data mining, information fusion, situational awareness ( air, land & sea)

• Former Airbus Defence & Space centre, based in Val de Reuil (Rouen )

▪ Multimedia data processing:

• Site area: 16 acres

▪ Processing of geolocation-based information:

from data collection ( text, audio, video) to information retrieval

▪ Distributed and secured infrastructures

●●● FOR OUR OPERATIONAL SYSTEMS ●●● ▪ Secured logistic management systems:

▪ Drones equipment:

warehouse management software, RFID

ground supply station, mobile antenna

▪ Multi-mission monitoring equipment for aircraft:

▪ Satellite stations for image reception:

optronics sensors and radars

Shelter and mobile antenna

• Plant in protected area • Systems developed in compliance with military norms

▪ Processing of multicarrier missions back to summary 21

CONTACT INFORMATION Address

CORDON ELECTRONICS ZA Les Alleux – Taden 1, Bd. du Petit Paris BP. 27 460 22107 DINAN Cedex FRANCE

Contact Hotline : 0892 692 792 E-mail : [email protected] www.cordongroup.com

www.cordongroup.com

E-mail : [email protected]

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THANK YOU !