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Tungsten Invoice Status Service Overview Once a supplier has provided you with goods or services, they only have two questions on their mind: “Where is my invoice? When am I going to get paid?“ Right now, they contact you, but it doesn’t have to be this way. Tungsten Invoice Status Service can... • Reduce your accounts payable calls by up to 60% • Enable you to reduce your accounts payable costs • Increase your productivity
What is Invoice Status Service? Tungsten Network’s Invoice Status Service provides automated updates on suppliers’ invoices on the network portal as these are being processed by the buyer. Invoice Status Service electronically extracts invoice status data from buyers’ enterprise resource planning (ERP) systems and presents it to your suppliers who are registered on Tungsten Network. This service is available to all buyers who are e-invoicing customers and elect to activate this service for their suppliers.
Can I provide Invoice Status to non-Tungsten Network suppliers? Yes. Invoice Status Service can be used for all invoices, regardless of whether they were conducted across the network, what format they were presented in, or how they were processed. That means that suppliers who send invoices by Tungsten Network, email, fax, or mail can use the service to acquire a total picture of their outstanding invoices and individual invoice status. Meanwhile, Invoice Status Service can reach into any ERP system and also accommodate different buyer processing methods, such as optical character recognition, electronic data exchange, and manual handling.
What statuses does it provide? Invoice Status Service provides accurate, up-to-date information on each invoice, including whether it was received, approved, paid, rejected, on-hold or in exception. Approval status updates also provide payment due dates.
Key benefits For buyers:
• Significantly reduce supplier calls and emails about invoice status
• Decrease invoice processing costs • Reduce call centre staffing requirements
• Provide suppliers with automated updates
• Strengthen supplier relationships • Provide exceptional customer service
• Tailor update frequency and language to your needs
• Drive supplier enrolment For suppliers:
• Access invoice status data instantly • Get access to up-to-the-minute, accurate invoice data
• End the invoice approval and payment chase
• Eliminate call centre calls and long hold times about invoice payments
• Make business decisions
based on real intelligence
• Acquire peace-of-mind about payment processes
Use Invoice Status Service to automatically provide your suppliers with updates on whether invoices have been received, approved and paid. Invoice Status Service can reduce supplier calls to your call centre by up to 60%.
Tungsten Network
How do I enrol? If you are a registered buyer on Tungsten Network, you can add Invoice Status Service as a service, and it will be automatically offered to all of your suppliers who are registered on the network. If you are a new Buyer, Tungsten will automatically install Invoice Status Service as part of your set-up process.
By using Invoice Status Service with your suppliers on the Tungsten Network, you can see a reduction in calls by up to 60%. However, all suppliers can now use this function, regardless of how they send their invoice, and that figure can increase to 100%. Buyers can reduce incoming calls to their call centres by up to 60% if they mandate the adoption of Tungsten Network’s e-invoicing service and use Invoice Status Service.
How does Tungsten Network enrol my suppliers? Tungsten Network uses its proven methodology and change management communications to onboard suppliers swiftly and effectively, minimising the impact on buyer organisations. We also recommend that buyers reject paper and invoice status calls, directing suppliers to log on to Tungsten Network for their updates. Adhering to this best practice will ensure buyers reap the full value of Invoice Status Service, while helping suppliers gain familiarity with this new process.
What are the benefits for my suppliers? Suppliers benefit, by getting paid faster with e-invoicing’s automated processes. They also increase their productivity, by eliminating calls previously made to find out invoice status.
How your suppliers get started - Three easy steps 1. Enrol online on the Tungsten Network website or by using the registration link in your invitation email. 2. Use Customer Connect to request connections with your customers via the Challenge or Ticket process.
Challenge process - If your customers have implemented Invoice Status Service, your connection request is automatic. Simply provide information about two recent invoices for each customer to automatically establish these business relationships.
Ticket process - If Invoice Status Service is not available or you can’t find your customer online, simply submit a Tungsten Support ticket. Our support team will contact each customer directly to approve and setup the relationship.
3. Start using the Tungsten portal to view Invoice Status. tungsten-network.com © Copyright 2015 Tungsten Corporation SS06UK-0615
