Using Code Tables in the Filters Tab

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Auto-call sent. 16. City edited. 49. Email Notification sent. 17. City deleted. 50. Mail Merge generated. 18. Street add
QScend Academy Help Sheet Reporting Series

Using Code Tables in the Filters Tab Code Tables

You may notice that there are filters are based on Status Code, Activity Code, or Audit Code. Use the codes, if you can, to improve your report’s performance.

Activity Codes Code

Description

Code

Description

1

Re-Routed

10

Re-Opened

3

Linked

11

Escalated - Re-Route

4

Unlinked

12

Escalated - Notified

5

Request Type Changed

13

Submitter Contacted

6

Closed

14

Printed

7

Activity Entered by QAlert User

15

Submitter Activity Entered

9

Created

16

Work Order Update

Code

Description

Code

Description

1

Service Request added

34

Submitter edited

2

Service Request edited

35

Submitter deleted

3

Service Request deleted

36

Route added

4

Service Request closed

37

Route edited

5

Service Req. in progress

38

Route deleted

6

Service Req. re-opened

39

Service Req. Type added

7

Service Req. routed

40

Service Req. Type edited

8

Service Req. escalated

41

Service Req. Type deleted

9

Service Req. linked

42

Configuration added

10

Service Req. address changed

43

Web Form Settings edited

11

Service Req. Type changed

44

Statistics calculated

12

Activity added

45

Attachment uploaded

Audit Codes

13

Activity edited

46

Attachment overwritten

14

Activity deleted

47

Attachment deleted

15

City added

48

Auto-call sent

16

City edited

49

Email Notification sent

17

City deleted

50

Mail Merge generated

18

Street added

51

Banned Email Add. blocked

19

Street edited

52

Submitter Email Verif. sent

20

Street deleted

53

Work Order Iss. Type deleted

21

Street imported

54

KB Article added

22

District added

55

KB Article edited

23

District edited

56

KB Article deleted

24

District deleted

57

KB Article emailed

25

District Assignment added

58

KB Tag deleted

26

District Assignment edited

59

KB Article email failure

27

District Assignment deleted

60

User Logged In

28

District Assignment imported

61

KB Popular Articles updated

29

Email added

62

KB Popular Article removed

30

Email edited

63

Password Recovery

31

Email deleted

64

Service Request unlinked

32

Email verified

65

Submitter Notif. Pref. edited

33

Submitter added

Code

Description

Code

Description

0

Open

3

In Progress

1

Closed

Status Codes