Implement and monitor business systems to collect accurate data set(s) for ... Utilise internal and external information
POSITION DESCRIPTION
Integrated Care Consultant – Commissioned Services Position number Classification Employment type Hours per week Location
31189 NC5 Continuing 30.4 Mildura
Primary purpose of this position The purpose of the Integrated Care Consultant – Commissioned Services role is to support system-wide perspectives and responses to improve health service coordination through the identification of system and service inefficiencies and effectiveness within the North West region of Murray PHN. This position will play a key role in supporting the procurement and commissioning of health services across the North West region of Murray PHN. This position is responsible for the day-to-day engagement with, monitoring of and reporting upon the outcomes of commissioned services. The role will work within a stakeholder management framework and will provide an important interface between the provider Murray PHN. Key responsibilities With guidance from the Executive Director Regional: • Ensure primary health services purchased or commissioned by Murray PHN are delivered within program guidelines and in a way, that is consistent with the values and objectives of Murray PHN. • Support regional team members to implement purchased or commissioned services as required • Monitor and report actual performance against agreed budgets and commissioned services. Make recommendations for unallocated activity within the region and respond to identified issues. • Work with and closely support procured services to deliver expected strategies outlined within the contract assisting in addressing any barriers to program implementation • Implement and monitor business systems to collect accurate data set(s) for program reporting, evaluation and planning. • Contribute to the review and implementation of contract governance and continuous quality improvement activities. • Contribute to the timely completion and submission of reports and plans in accordance with contractual obligations and business needs. • Establish and maintain strong operational and strategic relationships to support the understanding of local issues and the development of effective initiatives. • Utilise internal and external information sources to understand health issues, needs and gaps in a regional context.
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• Participate in relevant networks and events to strengthen opportunities for collaboration, service integration and coordination. • Actively manage risks by complying with organisational policies and procedures and escalating risks for higher-level attention when required. • Provide support for providers in program implementation/reporting (for example ITC) and the management of invoices Other responsibilities • Actively participate in Murray PHN committees and working groups. • Work in accordance to and support Murray PHN strategic objectives as directed. • Work in a safe manner, adhering to all work health and safety (WH&S) requirements and report all hazards and incidents through the organisation’s WH&S processes. • Comply with organisational policies and procedures including the Code of Conduct and instrument of delegation. • Actively manage risks by complying with organisational policies and procedures and escalating risks for higher-level attention when required. Note: Some travel may be required as part of this role. Note: this position will require a current driver’s licence which must be provided prior to commencing employment.
Reporting relationships This position reports to the Executive Director Regional. Key requirements Murray PHN uses the Victorian Public Service Employment Capability Framework to assess roles and apply its classification structure. For more information on the framework and the “levels” shown here, visit murrayphn.org.au/about/join-the-team and select click here to access the framework. Specialist expertise • A degree qualification in a health-related field combined with more than five years’ experience in a similar role. Knowledge and skills (some at Level B and most at Level C) • Influence and negotiation – adapt the content, style, message or tone to suit the audience and plans how to tackle objections. Sells own idea’s by linking them to others, values and goals. Negotiates and implements a well-planned course of action to achieve a specific impact. • Stakeholder Management - Identifies and manages a range of complex and often competing needs. Identifies issues in common for one or more stakeholders and uses them to build mutually beneficial partnerships. Uses understanding of the stakeholder’s organisational context to ensure outcomes are achieved. Finds innovative solutions to resolve stakeholder issues. • Problem solving skills – Seek all relevant information for problem solving and liaise with stakeholders. Analyses issues from different perspectives and draws sound inferences from information available. Identifies and proposes workable solutions to problems. Implements solutions, evaluates effectiveness and adjusts actions as required. • Change Management - Identifies the need to change. Describes the reason for the change and risks of not changing. Actively promotes and drives change using broad influencing skills to overcome barriers and gain support. Remains calm and optimistic, even when things don’t go as planned. Draws upon a range of sources for ideas and solutions.
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Personal qualities • Relationship building – Establishes and maintains relationships with people at all levels. Promotes harmony and consensus through diplomatic handling of disagreements. Forges useful partnerships with people across business areas, functions and organisations. Build trust through consistent actions, values and communication. Minimises surprises. • Drive and commitment – Enthusiastic and committed. Demonstrates capacity for sustained effort and hard work. Sets high standards of performance for self and others. Enjoys a vigorous and dynamic work environment. Background on Murray PHN
Murray PHN spans the northern region of Victoria. While the majority of the catchment area is located within the State of Victoria, it also includes the twin city of Albury/Wodonga. The estimated resident population is 565,000 people. It is estimated that the Murray PHN area includes: 715 general practitioners 44 acute facilities 200+ pharmacies 150+ residential aged care facilities 9 Primary Care Partnerships 20 Local Government Authorities There are 31 PHNs (Primary Health Networks) across Australia. PHNs will work with the acute health care sector and other health service providers and communities to: To increase the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes, and
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To improve the coordination of care to ensure patients receive the right care in the right place at the right time. PHNs are not-for-profit organisations funded predominantly by the Australian Government. Further enquiries To find out more about this position, please direct your enquiries to Helen Hickson, Executive Director Regional t: 0428 535 287 or e:
[email protected]
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